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Who we are

Our website address is: https://loumineuxhospital.com

Loumineux Multispeciality Hospital is committed to protecting the privacy, confidentiality, and security of the personal information shared by our patients, website visitors, and individuals contacting us for healthcare services.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a contact or appointment form, enquire about our services, or make an online payment.

We understand the sensitive nature of healthcare-related information and take reasonable steps to ensure that information entrusted to us is handled responsibly and confidentially.

Comments

Our website is primarily intended to provide information about our hospital, medical departments, healthcare professionals, and services. Public commenting functionality may not be available on all parts of the website.

If comments are enabled and you submit a comment, we may collect the information entered in the comments form, along with your IP address and browser user agent information, to help identify spam and protect our website.

Any information submitted through a public comment feature may be visible to other visitors. Please avoid sharing personal medical details or other sensitive information in publicly accessible areas of the website.

Media

If image or file uploads are available on our website, please avoid uploading files containing unnecessary personal information or embedded location data.

Images and files published in publicly accessible areas of the website may be viewed, downloaded, or accessed by other visitors. Please ensure you have the necessary permission before uploading photographs or documents containing another person’s information.

Cookies

Our website may use cookies and similar technologies to improve website functionality, maintain security, remember preferences, and understand how visitors use our website.

If you access administrative or login areas of the website, WordPress may use temporary cookies to check browser compatibility and additional cookies to maintain login sessions and remember display preferences.

We may also use analytics or performance tools to understand website traffic and improve the visitor experience. The specific cookies used depend on the tools and plugins enabled on our website.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

Embedded content from other websites

Our website may include links or embedded content from third-party websites, such as maps, videos, social media platforms, or other external services.

Embedded content may behave in the same way as if you visited the third-party website directly. These websites may collect information, use cookies, or track your interaction in accordance with their own privacy policies.

We encourage visitors to review the privacy policies of external websites before interacting with their content or providing personal information.

Who we share your data with

Loumineux Multispeciality Hospital respects the privacy of its patients and website visitors. We do not sell or rent personal information submitted through our website forms to third parties.

Information submitted through our contact, appointment, and enquiry forms is used for legitimate hospital-related purposes, such as responding to enquiries, coordinating appointments, communicating about healthcare services, and providing appropriate assistance.

Access to this information is restricted to authorised hospital personnel and service providers who need it for relevant operational purposes. We take reasonable steps to protect submitted information against unauthorised access, use, disclosure, alteration, or loss.

We may share relevant information with trusted technical or service providers where necessary to operate our website, maintain security, manage communications, or provide requested services. We may also disclose information when required by applicable law or a valid legal process.

For online payments, we may use Razorpay as our payment gateway provider. Relevant payment and transaction information may be processed by Razorpay, payment networks, and financial institutions to complete and verify transactions. Such processing is subject to the applicable privacy policies and security practices of those providers.

We do not intentionally store complete payment card details, CVV numbers, UPI PINs, or banking passwords on our website servers.

For more information about Razorpay’s privacy practices.

How long we retain your data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, coordinating appointments, providing healthcare services, maintaining appropriate records, processing payments, and complying with applicable legal obligations.

Information submitted through contact and appointment forms may be retained for the time needed to handle your request and maintain relevant hospital records.

Payment and transaction records may be retained for accounting, reconciliation, audit, and legal or regulatory purposes.

The retention period may vary depending on the nature of the information, the services requested, and applicable record-keeping requirements. When information is no longer required, we take reasonable steps to delete it or securely dispose of it, subject to legal obligations.

What rights you have over your data

Subject to applicable laws, you may request access to personal information held by us, request correction of inaccurate information, or request deletion of information where legally permissible.

You may also request information about how your personal data is handled or withdraw consent where processing is based on consent, subject to applicable legal requirements.

Certain information may need to be retained for healthcare records, payment reconciliation, accounting, security, or other legal and regulatory purposes.

To make a privacy-related request, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request.

Where your data is sent

Information submitted through our contact, appointment, and enquiry forms is received for handling by the hospital through the website’s configured form-processing and communication systems. It is used by authorised hospital personnel to respond to your request and coordinate relevant services.

We take reasonable steps to protect the confidentiality of this information and limit access to authorised personnel and service providers who require it for legitimate operational purposes.

We do not sell personal information submitted through our website forms. Any sharing or processing is limited to legitimate operational needs, requested services, or applicable legal requirements.

How we protect your information

Protecting patient privacy and the confidentiality of enquiries is important to Loumineux Multispeciality Hospital.

We take reasonable technical and organisational measures to protect personal information submitted through our website against unauthorised access, misuse, disclosure, alteration, or loss. These measures may include secure website connections, access restrictions, website security controls, and appropriate handling of information by authorised personnel.

Information submitted through our contact, appointment, and enquiry forms is intended to be used for hospital-related purposes and handled confidentially. We do not intentionally make private form submissions publicly accessible.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we make reasonable efforts to safeguard the information entrusted to us.

Please avoid submitting unnecessary sensitive medical information through general website enquiry forms. For detailed medical information, use a communication channel recommended by the hospital.

Children’s privacy

Our website may be used by parents, legal guardians, or authorised representatives seeking healthcare services for children.

Where information about a child is required for an enquiry, appointment, or healthcare service, it should be provided by a parent, legal guardian, or another person authorised under applicable law, where required.

We handle such information with appropriate care and in accordance with applicable privacy and data protection requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, data-handling practices, payment processes, or applicable laws.

Any updates will be published on this page. We encourage visitors to review this policy periodically to remain informed about how their information is handled.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.

Loumineux Multispeciality Hospital

Website: https://loumineuxhospital.com/

Email: loumineuxhospital@gmail.com

Phone: +91 9156324238

Address: 11th Lane, Renuka Mandir Road, Rajarampuri, Kolhapur, Maharashtra 416008.