1. Introduction

Loumineux Multispeciality Hospital is committed to providing accessible, reliable and patient-focused healthcare services. This Cancellation and Refund Policy explains the terms applicable to online payments, appointment cancellations, rescheduling requests and eligible refunds made through our website or authorised payment channels.

By making a payment through our website, you acknowledge that you have read and understood this policy.

2. Appointment Cancellation

Patients who wish to cancel a scheduled appointment are requested to contact the hospital as early as possible using the contact details provided on this website.

Appointment cancellations are subject to the nature of the service, the scheduled appointment time and the hospital’s applicable cancellation rules.

Certain healthcare services may require advance preparation, specialist availability or resource allocation. Consequently, cancellation and refund eligibility may vary depending on the service booked.

3. Appointment Rescheduling

Patients who wish to change their appointment date or time should contact the hospital directly.

Rescheduling requests will be accommodated subject to doctor availability, appointment schedules and operational requirements. If the requested appointment slot is unavailable, hospital staff may assist the patient in identifying an alternative appointment.

Any amount already paid will be adjusted or refunded, as applicable, in accordance with the hospital’s policies and the circumstances of the booking.

4. Refund Eligibility

Refunds may be considered in circumstances including:

An appointment is cancelled by the hospital.

A payment is successfully processed, but the corresponding booking cannot be confirmed.

A patient is charged more than once for the same transaction.

An eligible appointment is cancelled in accordance with the hospital’s applicable cancellation terms.

A payment is received for a service that the hospital is unable to provide.

Each request will be reviewed individually. Refund eligibility depends on the service purchased, whether the service has already been provided, applicable cancellation conditions and relevant legal requirements.

5. Non-Refundable Services and Charges

Payments for consultations, diagnostic services, procedures or other healthcare services that have already been provided may not be eligible for a refund, except where required by applicable law or where the hospital determines that a refund is appropriate.

Certain bookings or services may be subject to specific cancellation conditions communicated at the time of booking.

Any non-refundable charges will be disclosed to patients where applicable before payment is completed.

6. Refund Request Process

To request a cancellation or refund, please contact Loumineux Multispeciality Hospital using the contact details below.

Please provide the following information where applicable:

Patient or booking name

Appointment date and time

Registered mobile number

Payment date

Transaction ID or payment reference number

Reason for the cancellation or refund request

For your privacy and security, please do not send passwords, OTPs, complete card numbers or other confidential payment credentials.

The hospital may request additional information reasonably necessary to verify the transaction and evaluate the request.

7. Refund Processing Time

Once a refund is approved, the hospital will initiate the refund through the applicable payment method or payment service provider.

The time required for the refunded amount to appear in the patient’s account may depend on the payment provider, issuing bank and original payment method.

Patients will be informed if additional information is required to process a refund. If a refund has been initiated but has not been credited within the expected period, patients may contact the hospital with the relevant transaction reference.

8. Failed Transactions and Duplicate Payments

If an amount is debited from your account but the appointment or transaction is not confirmed, please contact the hospital with the transaction details.

In cases involving failed, pending or duplicate transactions, the hospital will verify the payment status with the payment service provider and take appropriate steps to resolve the issue.

Where a refund is required, it will be processed in accordance with the applicable payment provider’s procedures and timelines.

9. Hospital-Initiated Cancellations

If the hospital needs to cancel an appointment due to doctor unavailability, operational circumstances or other unforeseen reasons, the patient will be informed using the available contact details.

Depending on the circumstances, the patient may be offered an alternative appointment or an eligible refund for the amount paid for the affected service.

10. Emergency Healthcare Services

Online appointment booking and payment facilities are intended for applicable scheduled services and should not delay emergency medical attention.

If you or another person requires urgent medical assistance, please contact local emergency services or visit the nearest appropriate emergency department.

11. Payment Security

Online payments on our website are processed through authorised payment service providers, such as Razorpay, where enabled.

Patients should provide accurate payment and contact information and complete transactions only through the authorised payment interface. The hospital does not ask patients to share their payment passwords, OTPs or complete card security credentials by email or telephone.

12. Changes to This Policy

Loumineux Multispeciality Hospital may update this policy from time to time to reflect changes in its services, payment processes, operational practices or applicable legal requirements.

The latest version will be published on this page with its effective date.

13. Contact Us

For cancellation, rescheduling or refund-related enquiries, please contact:

Loumineux Multispeciality Hospital
Operated by Loumineux Health Care Pvt. Ltd.
11th Lane, Renuka Mandir Road, Rajarampuri, Kolhapur, Maharashtra 416008, India

Email: loumineuxhospital@gmail.com
Phone: +91 9156324238
Website: https://loumineuxhospital.com/

We will review your enquiry and respond as soon as reasonably possible.

1. Introduction

Loumineux Multispeciality Hospital is committed to providing accessible, reliable and patient-focused healthcare services. This Cancellation and Refund Policy explains the terms applicable to online payments, appointment cancellations, rescheduling requests and eligible refunds made through our website or authorised payment channels.

By making a payment through our website, you acknowledge that you have read and understood this policy.

2. Appointment Cancellation

Patients who wish to cancel a scheduled appointment are requested to contact the hospital as early as possible using the contact details provided on this website.

Appointment cancellations are subject to the nature of the service, the scheduled appointment time and the hospital’s applicable cancellation rules.

Certain healthcare services may require advance preparation, specialist availability or resource allocation. Consequently, cancellation and refund eligibility may vary depending on the service booked.

3. Appointment Rescheduling

Patients who wish to change their appointment date or time should contact the hospital directly.

Rescheduling requests will be accommodated subject to doctor availability, appointment schedules and operational requirements. If the requested appointment slot is unavailable, hospital staff may assist the patient in identifying an alternative appointment.

Any amount already paid will be adjusted or refunded, as applicable, in accordance with the hospital’s policies and the circumstances of the booking.

4. Refund Eligibility

Refunds may be considered in circumstances including:

An appointment is cancelled by the hospital.

A payment is successfully processed, but the corresponding booking cannot be confirmed.

A patient is charged more than once for the same transaction.

An eligible appointment is cancelled in accordance with the hospital’s applicable cancellation terms.

A payment is received for a service that the hospital is unable to provide.

Each request will be reviewed individually. Refund eligibility depends on the service purchased, whether the service has already been provided, applicable cancellation conditions and relevant legal requirements.

5. Non-Refundable Services and Charges

Payments for consultations, diagnostic services, procedures or other healthcare services that have already been provided may not be eligible for a refund, except where required by applicable law or where the hospital determines that a refund is appropriate.

Certain bookings or services may be subject to specific cancellation conditions communicated at the time of booking.

Any non-refundable charges will be disclosed to patients where applicable before payment is completed.

6. Refund Request Process

To request a cancellation or refund, please contact Loumineux Multispeciality Hospital using the contact details below.

Please provide the following information where applicable:

Patient or booking name

Appointment date and time

Registered mobile number

Payment date

Transaction ID or payment reference number

Reason for the cancellation or refund request

For your privacy and security, please do not send passwords, OTPs, complete card numbers or other confidential payment credentials.

The hospital may request additional information reasonably necessary to verify the transaction and evaluate the request.

7. Refund Processing Time

Once a refund is approved, the hospital will initiate the refund through the applicable payment method or payment service provider.

The time required for the refunded amount to appear in the patient’s account may depend on the payment provider, issuing bank and original payment method.

Patients will be informed if additional information is required to process a refund. If a refund has been initiated but has not been credited within the expected period, patients may contact the hospital with the relevant transaction reference.

8. Failed Transactions and Duplicate Payments

If an amount is debited from your account but the appointment or transaction is not confirmed, please contact the hospital with the transaction details.

In cases involving failed, pending or duplicate transactions, the hospital will verify the payment status with the payment service provider and take appropriate steps to resolve the issue.

Where a refund is required, it will be processed in accordance with the applicable payment provider’s procedures and timelines.

9. Hospital-Initiated Cancellations

If the hospital needs to cancel an appointment due to doctor unavailability, operational circumstances or other unforeseen reasons, the patient will be informed using the available contact details.

Depending on the circumstances, the patient may be offered an alternative appointment or an eligible refund for the amount paid for the affected service.

10. Emergency Healthcare Services

Online appointment booking and payment facilities are intended for applicable scheduled services and should not delay emergency medical attention.

If you or another person requires urgent medical assistance, please contact local emergency services or visit the nearest appropriate emergency department.

11. Payment Security

Online payments on our website are processed through authorised payment service providers, such as Razorpay, where enabled.

Patients should provide accurate payment and contact information and complete transactions only through the authorised payment interface. The hospital does not ask patients to share their payment passwords, OTPs or complete card security credentials by email or telephone.

12. Changes to This Policy

Loumineux Multispeciality Hospital may update this policy from time to time to reflect changes in its services, payment processes, operational practices or applicable legal requirements.

The latest version will be published on this page with its effective date.

13. Contact Us

For cancellation, rescheduling or refund-related enquiries, please contact:

Loumineux Multispeciality Hospital
Operated by Loumineux Health Care Pvt. Ltd.
11th Lane, Renuka Mandir Road, Rajarampuri, Kolhapur, Maharashtra 416008, India

Email: loumineuxhospital@gmail.com
Phone: +91 9156324238
Website: https://loumineuxhospital.com/

We will review your enquiry and respond as soon as reasonably possible.